• PCR can navigate troubled waters


    PCR can navigate troubled waters

PCR is a trading name of PCR (London) LLP, a Limited Liability Partnership registered in England No: OC 358961, and PCR (Newcastle) Limited, a Limited Liability Company registered in England No: 7909044, and PCR (Bristol) LLP, a Limited Liability Partnership registered in England No: OC399937 and PCR (Insolvency Services) LLP, a Limited Liability Partnership registered in England No: OC 403336. Registered Head Office Address: Unit 1, First Floor, Brook Business Centre, Cowley Mill Road, Uxbridge UB8 2FX. Telephone +4420 8841 5252. Fax +44 208 8452016.

Members of the London LLP: Mark Phillips, Julie Swan, Sam Talby, Stratford Hamilton.

Members of the Bristol LLP: Mark Phillips, Julie Swan, Sam Talby, PCR (London) LLP.

Members of the Insolvency Services LLP: Mark Phillips, Julie Swan, PCR (London) LLP.

M.R.Phillips, J.A.Swan, S.Talby and S.Hamilton are licensed to act as insolvency practitioners in the UK by The Institute of Chartered Accountants in England and Wales. Insolvency Practitioners acting as administrators contract as agents of the company in administration and without personal liability.

VAT Number: 104798893

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, the details of our professional indemnity insurer are as follows: Arch Insurance Company (Europe) Ltd, Ascent Underwriting, London Underwriting Centre, 3 Minster Court, Mincing Lane, London, EC3R 7DD. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excluding any action for a claim brought in any court in the United States of America or Canada.

As Insolvency Practitioners we are regulated by the ICAEW and our work is conducted according to the industry statements of insolvency practice which can be found at: www.icaew.com 

Complaints Procedure

We wish to provide our clients with a high quality of service at all times. In the event that you are not happy with the service provided, you have the right to complain. Initially such complaints should be referred to the partner named in your engagement letter. We undertake to look at any complaint carefully and promptly and to do all that we can to explain the position to you.

Most disputes can be resolved amicably either through the provision of further information or following negotiations.  However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned. Any such complaints should initially be processed through the Insolvency Complaints Gateway www.gov.uk/complain-about-insolvency-practitioner to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA; or you may email This email address is being protected from spambots. You need JavaScript enabled to view it.; or you may phone 0300 678 0015 - calls are charged at between 1p and 10.5p per minute from a landline, for mobiles between 12p and 41p per minute if you are calling from the UK.

Conflicts of Interest

If a conflict of interest should arise, either between two or more of our clients, or in the provision of multiple services to a single client, we will take such steps as are necessary to deal with the conflict. In resolving the conflict, we would be guided by the Code of Ethics of The Institute of Chartered Accountants in England and Wales which can be viewed at www.icaew.com/regulations/ethics Code of Ethics section 220.

Insolvency Regulations and Code of Conduct

As a regulated profession we are governed by the Insolvency Regulations and Statements of Insolvency Practice. The Insolvency Regulations are available at www.icaew.com/insolvency and the Statements of Insolvency Practice at www.icaew.com/en/technical/insolvency/insolvency-regulations-and-standards.

As a member of the ICAEW, we are subject to the Institute's Code of Ethics. This is available in English and can be consulted at www.icaew.com/en/members/regulations-standards-and-guidance/ethics/code-of-ethics-d

The Insolvency Service (The Official Receivers)

The insolvency Service is an executive agency of the Department of Business, Enterprise and Regulatory Reform (BERR). It operates under a statutory framework; principally the Insolvency Acts 1986 and 2000, the Company Directors Disqualifications Act 1986 and the Employment Rights Act 1996.

The Insolvency Service operates from a network of 38 Official Receiver office throughout England and Wales, from which they:

  • Administer and Investigate the affairs of bankrupts, of companies and partnerships wound up by the Court, and establish why they became insolvent
  • Act as Trustee/Liquidator where no private sector insolvency practitioner is appointed
  • Take forward reports of bankrupts' and directors' misconduct and deal with the disqualification of unfit directors in all corporate failures
  • Authorise and regulate the insolvency profession
  • Assess and pay statutory entitlement to redundancy payments

Detailed information and guidance on bankruptcy and compulsory liquidation are available for download at the Insolvency Service website, together with the option of filing for personal bankruptcy online.


The Association of Business Recovery Professionals (R3)

The Association of Business Recovery Professionals is the leading professional association for insolvency, business recovery and turnaround specialists in the UK. Known by its brand name 'R3', it promotes best practice for professionals working with financially troubled individuals and businesses. R3 has representation around the UK and provides a forum for debate on key issues facing the profession.

Statements of Insolvency Practice (SIPS) are issued to members of R3 and give guidance as to the best practice to be adopted by authorised insolvency practitioners with regard to the relevant legislation.


Email Disclaimer Applies to All Emails from PCR

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of PCR. Finally, the recipient should check this email and any attachments for the presence of viruses. PCR accepts no liability for any damage caused by any virus transmitted by this email. The Joint Administrators act as agents of the Company and contract without personal liability.


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